Refund policy

The short version

Everything we sell is a digital download delivered instantly by email, so all sales are final — there is no way to "return" a file. But if anything is wrong with your order, email us and we will make it right. We would rather fix a problem than win an argument.

Why digital sales are final

Once a planner has been delivered it cannot be returned, so we are unable to offer refunds for change of mind. Please check the product description before buying — especially the device compatibility and the planner's date range (Dated 2027, 16-Month, or Undated).

When we will always help

• Broken or corrupted file — if your PDF will not open or displays incorrectly, we will replace it or refund you in full.
• Delivery failure — if your download email never arrives (check spam first), contact us and we will resend it. If we cannot get you the file, you get your money back.
• Duplicate purchase — bought the same planner twice by accident? We will refund the duplicate.
• Wrong edition — picked the 2027 edition but meant the Undated (or a similar mix-up)? Within 7 days of purchase we will happily swap your file for the edition you intended.

To request help, email tapleafstudio@gmail.com within 30 days of purchase with your order number. We aim to reply within 2 business days.

EU & UK customers

By completing checkout you expressly consent to immediate delivery of the digital content and acknowledge that, as permitted by applicable consumer law, this waives the 14-day right of withdrawal for digital products once delivery has begun. Your statutory rights regarding faulty digital content are not affected.